To my fellow Zendesk users, I must say I am very disappointed in a particular Zendesk behavior, and also with the Product Management response. Please let me know if you agree:
Problem: Zendesk auto populates major domains such as outlook.com in the New organization creation screen, which adds all users of that domain automatically to the newly created organization.
PM Response: Unfortunately, this is working as intended. However we hear you and we recognize this can be painful at times.
Here are the details:
I have reported this several times, and it's still a problem.
Again today, I was creating a new organization for a User that has an email that ends in @outlook.com.
When I took steps to create the Organization in Zendesk, I was prompted with the following screen:
Email domains: outlook.com
Users from these domains will be added to the organization.
Notice that outlook.com was added AUTOMATICALLY to the Email domains field. When this happens, if you just click "Save", then all users with an email address ending in outlook.com are AUTOMATICALLY added to that new organization.
My position is that Zendesk should NEVER auto-populate a massive, public email domain like outlook.com, gmail.com, hotmail.com, etc. when creating a new organization.
It creates WAY too much opportunity for user error when creating an organization, by adding all users of the PUBLIC EMAIL DOMAIN to the newly created Organization.
Zendesk should automatically filter specific, public email domains (like gmail.com, outlook.com, hotmail.com etc.) out of the Email domains field when creating organizations. They could easily create a list of domains to "exclude" from the New organization Email domains field from being auto-populated in that field. The list should start with the following:
I'm sure there are many more that should be automatically excluded. Let's add to this list as a community.
@Zendesk, What say you (again)?
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