Attach multiple Zendesk domains to one Jira

Not planned

49 Comments

  • Marco van Hellenberg Hubar

    We would like this feature as well. We are working with multiple Zendesk domains (1 per country we are active in) and have 1 tech team that supports all these different teams. So it is important that all teams can create/link Zendesk tickets to our tech teams Jira board.

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  • Support

    I am also joining this request on behalf of my company.
    We work with different Zendesk requests to divide our clients' tickets according to business unit, but Jira's account for processing requests is the same for the whole company.

    The improvement of this application is necessary in order to satisfy all the processing cases.

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  • David Gillespie
    Zendesk Product Manager

    Hi Clarissa,

    Thanks for your feedback, I've added it to our backlog of requests for the JIRA integration.

    We don't currently have this on our roadmap but I'll update this group if this changes.

    Thanks,

    David

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  • Simon

    I too request this feature to be added back in, it's simply a requirement for a development company who manage multiple clients zendesk instances. 4 years is a long time not to listen to the customers.


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  • Inessa Chernoguz

    I want to add vote here. We also need such possibility.

     

    Thanks,

    Inessa

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  • Dan Cooper
    Community Moderator

    @...

    With this being added as a feature request, is the Not Planned flag on this post still accurate (I may be splitting hairs on not planned and not on the our current roadmap here, but I'm reading Not Planned as this being a non-starter.

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  • Judy Huynh

    I require this use case as well. We require the ability to connect two zendesk instances to one jira! Please add this feature asap! @...

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  • Andrew Turpin

    Adding my voice to the mix as this would be very useful for us as well. In our case we have one ZD for external support and one for internal support and keeping them separate is essential.

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  • Martin Majer

    I would like to also add to the group of people needing this feature very badly :pray:

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  • Simon

    @... Bourke thanks for your comment.

    Just thought i'd put in my two cents here. Our business has multiple Zendesk instances, due to operational reasoning but 1 JIRA instance where all projects and issues are stored. Currently we can only link 1 zendesk to our JIRA, having the ability to add our other Zendesk instances so we can link issues to the JIRA platform is key and would benefit us massively in terms of workflow.

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  • Cameron Greenfield

    Sean - I'd love to participate in a 1:1 with you. Like others, we have a need for this.

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  • Wade, Ryan T

    Hi Sean, I have the same issue that others have stated as above. Would love to participate in a 1:1.

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  • Sean Bourke
    Zendesk Product Manager

    Hi Cameron Greenfield and Wade, Ryan T,

    Thank you for your interest in discussing this. I'm working with your respective account executives to arrange a time to meet with you both.

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  • Muhammad Majid

    We support multiple clients that use ZenDesk. Each of the clients we support has its own ZenDesk domain. ZenDesk has dropped the functionality that allowed you to integrate multiple ZenDesk domains to a single JIRA instance.

    Does anyone have any recommendations or known plugins that will allow us to implement and support multiple ZenDesk integrations to a single JIRA v7 instance?

    How do you integrate multiple ZenDesk domains to a single JIRA instance?

    [This comment has been edited by the Zendesk Community Team to remove marketing copy]
     
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  • faidhi fudzail

    Hi bumping this as this is quite important for us as well.

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  • Jason Kim

    Sean Bourke Any updates? Would love to chat. We 2 separate Zendesk instances and would like to connect to a single JIRA Cloud organization/project.

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  • Alan Jacobs

    Using an earlier release of Zendesk the connector to Jira was working ok, since having shifted to Enterprise the Zendesk App disappeared from view yet still worked.

    We made the mistake of reinstalling it & are now finding it has also disappeared from our Jira projects that we had installed to previously & another team is using the Jira app which for some reason does not allow multiple 'Zendesk Support URL'

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  • Sam
    Community Moderator

    We have a similar situation to Anne Poortema, where our company has one centralized Jira tenant but has multiple Zendesk tenants, depending on use. For example, we have one customer-facing tenant and several internal tenants, all of which have sensitive data. That, and due to legacy implementations, led to distinct Zendesk instances being created.

    Each of these need the ability to talk to Jira, and our methods now to maneuver around those limitations are hacky at best. At worst, it leaves teams forced to continue using Jira as their primary service desk instead of Zendesk, which leads to a disjointed experience for team members.

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  • Ashley Moore

    Has there been any movement on this?

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