Attach multiple Zendesk domains to one Jira

Not planned

44 Comments

  • David Gillespie
    Zendesk Product Manager

    Hi Simon,

    Thanks for the feedback and appreciate your frustration.

    I've added it to the feature request and will update this group if and when we decided to build this into the integration.

    Thanks,

    David

    1
  • Inessa Chernoguz

    I want to add vote here. We also need such possibility.

     

    Thanks,

    Inessa

    0
  • Dan Cooper
    Community Moderator

    @...

    With this being added as a feature request, is the Not Planned flag on this post still accurate (I may be splitting hairs on not planned and not on the our current roadmap here, but I'm reading Not Planned as this being a non-starter.

    0
  • David Gillespie
    Zendesk Product Manager

    Hi @...,

    The "Not Planned" flag is still accurate as we don't currently have this on our roadmap.

    We've captured this feature candidate and tagged all of these requests to the feature as well.

    Thanks,

    David

    1
  • Lauren Jones

    Echoing the need for this feature here!

    1
  • Judy Huynh

    I require this use case as well. We require the ability to connect two zendesk instances to one jira! Please add this feature asap! @...

    0
  • Andrew Turpin

    Adding my voice to the mix as this would be very useful for us as well. In our case we have one ZD for external support and one for internal support and keeping them separate is essential.

    0
  • Martin Majer

    I would like to also add to the group of people needing this feature very badly :pray:

    0
  • Simon

    @... Bourke thanks for your comment.

    Just thought i'd put in my two cents here. Our business has multiple Zendesk instances, due to operational reasoning but 1 JIRA instance where all projects and issues are stored. Currently we can only link 1 zendesk to our JIRA, having the ability to add our other Zendesk instances so we can link issues to the JIRA platform is key and would benefit us massively in terms of workflow.

    0
  • Cameron Greenfield

    Sean - I'd love to participate in a 1:1 with you. Like others, we have a need for this.

    0
  • Wade, Ryan T

    Hi Sean, I have the same issue that others have stated as above. Would love to participate in a 1:1.

    0
  • Sean Bourke
    Zendesk Product Manager

    Hi Cameron Greenfield and Wade, Ryan T,

    Thank you for your interest in discussing this. I'm working with your respective account executives to arrange a time to meet with you both.

    0
  • Muhammad Majid

    We support multiple clients that use ZenDesk. Each of the clients we support has its own ZenDesk domain. ZenDesk has dropped the functionality that allowed you to integrate multiple ZenDesk domains to a single JIRA instance.

    Does anyone have any recommendations or known plugins that will allow us to implement and support multiple ZenDesk integrations to a single JIRA v7 instance?

    How do you integrate multiple ZenDesk domains to a single JIRA instance?

    [This comment has been edited by the Zendesk Community Team to remove marketing copy]
     
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  • Anne Poortema

    Another upvote here!

    I'll summarize our use case here, but feel free to contact me for more info.

    Our company is dived in multiple divisions. We have 1 jira instance for the entire company. This works fine, with all security measures to be configured (roles, etc) all teams have their own project(s) and nobody can access something they shouldn't.

    We use separate Zendesk-instances per division. This is because in Zendesk we can't properly configure access to certain tickets. (f.e.: deny division 1 to the tickets of division 2). We receive personal data quite often in tickets, and because of regulations/GDPR we have to protect this data and need to technically deny access to those who don't need it (or allow those who do). 

    Therefore we can't use one Zendesk instance but have several. Please note the European regulations (GDPR) are quite new and require lots of protection of data. Also, European countries have extra rules about it. 

    Our second division just started with Zendesk over the summer in 2021, so we are still figuring out how to optimally use it. We now can't integrate with Jira because the other division already did. So it sucks. Workflow is now: 'type in Jira what you already got in Zendesk'.

    0

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