JIRA integration supports attachments


  • Andy Prouty

    Can you give another update on the scheduling of this feature?

    We support large customers and make frequent use of attachments so this would be way more streamlined than work-arounds like Google Drive.



  • Sean Bourke
    Zendesk Product Manager

    Hey @...,

    Thanks for your feedback, I've captured this against our notes relating to this feature, which all helps in providing visibility of its priority and importance. 

    While I appreciate that this feature is not currently planned, it would be great to work with you to understand your specific use case. Please let me know if you'd be interested in 1-1 customer interview to discuss how you're using the integration today, as well as the scenarios in which a you'd need to transfer files between the two platforms.


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