Comment on comments in Facebook threads
AnsweredI attended your Zendesk meeting in Copenhagen last week. At the meeting, I proposed my inquiry: is it true that it is not possible to answer a customer in a wall post thread directly as it is when in Facebook? No one at the meeting had the answer for that and suggested I forwarded the question in this forum.
When a wall post gets comments, Facebook has the feature that you can answer each comment individually making threads in the thread. However, if I answer through Zendesk, my response comes out on the same level as the other comments and the responses are not placed in chronological order, which makes it difficult to find out which question and answer go together if the thread is long. This has resulted in that I only reply directly in Facebook and afterwards have to close the ticket in Zendesk.
Is it not possible to answer Facebook thread comments directly and individually? If not, it is hereby a requests :)
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Hi All,
Just wanted to loop back on this,
Currently, we are focusing on a new underlying platform that will increase reliability and remove many of the current limitations on our social integrations, this will give us a solid platform to build on before we start work in this space.
I will continue to keep you updated. -
Thank you for the update Chris Drylie! Do we have a timeline?
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