Add 'Remove cc' trigger/automation action

184 Comments

  • Patrick

    @...
    So, this app of yours presumably uses the API to look at tickets and remove CCs when set criteria are matched?

    0
  • Sorin Alupoaie

    Yes, it will use a trigger & target to get notified of any new ticket, then the Zendesk REST API to remove the CCs as per configuration.

    0
  • Sorin Alupoaie

    Great news!

    Our app was approved by Zendesk and listed on the Apps Marketplace.

    Always FREE for early customers.

    Sign up to automatically remove the CCs based on your own criteria.

    0
  • Andrew J
    Community Moderator

    Clear all CCs is easy to do with a trigger or automation paired with an http target. This is technically unsupported, but it works fine. You do need to ensure this does not overlap with other triggers or automations.

    -1

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