Zendesk Form Submit - Information on Ticket

Answered

1 Comments

  • Kuldeep Patidar

    Hi Kieron,

    Thank you for your question, that's a really good one.

    I would like to let you know this can be configured via Triggers, with the following conditions:

    Meet ALL of the following conditions
    Ticket > is > Created
    Form > is > X

    Meet ANY of the following conditions
    Brand > is > X

    ACTIONS

    Email user > (requester)

    Email subject > XYZ

    Email body >

    Hello,

    Thank you for sending us your request, this is to notify you that we have received this request and you should hear back.

    The details of your request are below for your reference:

    Field/Title: {{ticket.ticket_field_"paste the respective field id here"}}

    Field/Title: {{ticket.ticket_field_"paste the respective field id here"}}...and so on

    NOTE: Just replace the string "paste the respective field id here" with the numeric ticket field ID.

    Hope this helps!

    0

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