Showing custom ticket fields in an Article

2 Comments

  • Lydia Castaño

    I had similar requirement and I created an api end point that generates the article with ticket's details.

     

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  • Neil Grandez
    Zendesk Customer Care

    Hi Brian,

    This is not possible natively and there seems to be no Helpers that can achieve this.

    You could try and make an API call, like what Lydia mentioned, to pull data from a specific ticket into an article but how this would integrate with your Help center theme code is no longer in our scope.

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