Error when accessing a form

2 Comments

  • Trapta Singh
    Community Moderator

    Hi @Danielle,

    Are you using some custom code for your new request template? It may be because of some custom code that is creating this issue.

    Thanks
    Trapta

    0
  • Ifra Saqlain
    Community Moderator
    Most Engaged Community Member - 2022
    Most Engaged Community Member of The Year - 2021

    Danielle, I'm not sure but is this something that can help you: https://support.zendesk.com/hc/en-us/articles/217078128-Creating-and-applying-branded-ticket-forms

    If few agents are seeing the restriction, not all agents then may be there are applied any kind of restrictions/disability for ticket form or agents group in the support or applied any trigger.

     

    0

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