Chat ending automatically when agent leaves chat

Answered

1 Comments

  • Arpan Nagdeve
    Zendesk Product Manager

    Hi Jeni, 
    On agent workspace, we are solving this problem to some degree, there is no concept of agent leaving the chat, once an agent ends the chat, the session ends but on the end-user side they still see 
    Agent Left the chat 
    Chat ended 
    But both these events are populated simultaneously 

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