Drop Down Field: Searchable

Planned

49 Comments

  • 加藤早織

    +1

     I am waiting for this update.

    2
  • James John

    We would likewise adore this component. We are as of now attempting to bring a QA cycle into Zendesk, which includes a drop-down list with 200+ things. We're utilizing this structure for inside representatives to make a pass to do some quality mind some other work we outside of Zendesk.

    The advantage to the drop-down list is that we can write about it, in case it was a book field, we were unable to give an account of that to discover normal subjects.

    3
  • Jamie Noell

    In addition to adding this feature to drop downs on a Help Center form, this same feature would greatly simplify finding the right field on the criterion list in configuring an automation. Of course alphabetizing that list would be a huge help - please see similar request: https://support.zendesk.com/hc/en-us/community/posts/4405633353114-Alphabetize-custom-fields-on-Automation-config-screen

    2
  • Jessica Sills

    We would love to see this update as well. Forcing our customers to scroll through a huge list of values is not great.

    2
  • Anita Rajkumar

    Any roadmap for this?

    I need drop down search feature. Is there any workaround for this now?  

    2
  • Johnny J

    We would also like to see, as this is a very useful feature. Users are finding it hard to scroll through the huge list and it is time consuming currently.

    1
  • hajiekhtr

    This already exists for Triggers, all that's missing are Automations and Views. It looks like a quick win, but I'm guessing it's more complicated than it seems.

    1
  • John Jolly

    Confronting same issue in our executions also. We have dropdown list have more than 100+ qualities and its extremely challenging for the client to look through and select the right one.

    Zendesk item supervisory group - you ought not sit tight for getting more votes rather you really want to look how much worth add to the client and address this in the impending deliveries.

    3
  • Matt Eveans

    I'd like to see this too, our support form for customers has a drop down with many options to click through, would be great to have a drop-down field that acted like a drop down, but also searchable like in the Agent dashboard

    2
  • Kirill Akimov

    Hi all! I also vote for this option as a list of 250 items is very inconvenient for our customers.

     
    4
  • Kirill Akimov

    Hi Dev Team! Is this problem considered as an important one and is planned for implementation?

    2
  • Jorge Enrique Soto Marilaf

    I would be a feature that adds great value to the customer experience in the help center, we look forward to it

    3
  • Eddy Antar

    +1 - Would be game-changing.

    2
  • Chad Susa (P&C)

    +1 As a Zendesk partner I help implement Zendesk with customers. I've had a number of customers that use large amounts of values in dropdowns on end user facing forms.

    Without a searchable/type ahead feature for dropdown fields, the end user (customer) experience is poor. Often battle to create a reason why Zendesk doesn't have this feature by default especially when it's on the agent side.

    Really need this feature.

    3
  • Ken Morris Sandbox

    Hello I too am also looking to see this updated. I spent an hour with an agent and he told me lots of us are needing this. Lets make it happen please.

    2
  • Terry Waldron

    Is there any update on this , I really need this now as my list is getting into the thousands and asking customers to scroll through these in 2022 is a bit ridiculous 

    1
  • Arhan

    Will it be fixed withing 5 years?

     

    1
  • Arhan

    Incorrect information, we are still waiting for a fix (in Zendesk for agents this is possible, however end-users are not able to do this on the webform side).

    0
  • Melanie Halse

    We definitely need this also!  Not being able to search through a large number of document references means that we cannot use a dropdown field at all, and instead leave the field as free-text, which can lead to errors and misunderstandings.  Please do implement this improvement as soon as possible! 

    0

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