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Drop Down Field: Searchable
Planned
Posted Apr 23, 2018
The Drop Down field is limited to scrolling and selecting the values. It would be great to have an integrated search to allow end-users to start typing the value they're looking for to filter out others.
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84 comments
Hannah Lucid
Hi Zendesk Team,
Is there an update on this?
3
Jeoffrey Favraud
Hello Gorka Cardona-Lauridsen,
Following on your comment of June 2023 :
Could you give us a date for when this feature will be available ?
Thanks a lot.
2
Elle Banks
Hi Gorka Cardona-Lauridsen,
Is there any update on this please?
Thanks
1
Max
+1 ! obviously needed by default as well as an easier way to setup a form (drag and drop fields, conditions, etc..), something like the bot builder.
1
HELENE LECOINTRE
+1 😊
1
Adam Zabarte
Adding to the others' comments that we'd like to see this implemented.
Thanks.
1
Brandon (729)
Shawna James Pinging you here for visibility - this is a frequent flyer request amongst our community and clients. A close second would be offering different values for end-users and/or values only for agents.
1
MRB
This is a simple and critically needed feature.
If it is available in agent workspaces, why can't it be rolled out for end users via guide as well? Is there an update on this feature?
2
HELENE LECOINTRE
+1
1
Nick S
+1. Would be very helpful for our end-users.
1
Emmanuel Gomes
+1
1
Gorka Cardona-Lauridsen
Hello everyone!
Thank you for your continued interest in this feature and for flagging the need for an update here.
We appreciate your patience as you awaited a response.
Our next release in this area will be Templating API v4 this quarter with a completely reimplemented request form that will allow you to customise the request form as part of the request page template and it also comes with a ton of accessibility improvements as well as developer experience improvements. While it will not yet come with drop down search out of the box it will make it easier to implement dropdown search via theme code than today since we are moving all the UI redering to the theme and the request helper with only provide data.
You can learn about that feature in our Announcements page when it is live.
Once that is released we can move on to delivering drop-down search out of the box for the newest version of the Copenhagen theme. We do not have an estimated timeline to share this update as we have competing priorities. But rest assured, it remains on our backlog to prioritise as soon as we are able, and we look forward to having more updates for you later this year.
I wish had more concrete news, but this is what I can share so far.
Thank you for your feedback and continued engagement!
0
Frédéric LERIN
This feature is essential in 2024 !
All drop down field has to be searchable for end-users, especially when there is many values in it.
In our work and for many customers that we have, the end-users selected a value by default because they don't find the right value in the list
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Sushant A
Hey Everyone
I've developed utility for a long-standing issue of searchable dropdown many of us have faced: making dropdown fields searchable in the Zendesk Help Center.
This lightweight, efficient utility provides a seamless searching experience for dropdowns and offers additional customization options and better UI.
Read the detailed post and learn how to use it: Easily Make Your Zendesk Help Center Dropdown Fields Searchable
3
Sam
Hi Sushant A ,
Unfortunately your link is not working. Perhaps it is pending approval?
0
Sushant A
Hi Sam
Yes, it's pending approval. I will wait for some time. If it takes too long, I'm happy to share on Medium.com or Substack.
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Sushant A
Here’s a GIF showing how the searchable dropdown looks in action. (Until Post Approves)
4
Emmanuel Gomes
Hi Gorka Cardona-Lauridsen
Any updates from Zendesk on this ?
Thanks
1
Melody Josey
is there an update on this feature?
2
長谷川 真希
I found the document below is already public.
Read the detailed post and learn how to use it: Easily Make Your Zendesk Help Center Dropdown Fields Searchable
But we're using nested dropdown fields, so waiting for update in early October :)
0
Gorka Cardona-Lauridsen
Hi all, apologies for not providing an update sooner.
We have finally been able to start rolling out templating APi v4 and the accompanying update to the Copenhagen theme, which is a major milestone towards providing dropdown search out-of-the-box.
To be completely transparent we have many competing priorities, but I'm trying to get drop-down search prioritised ASAP and it is very much top of mind.
I'm sorry I can't give you a more precise answer, but I thought this sparse info is better than no info.
Thank you for you patience!
1
Gustavo Augusto Vieira Magalhães de Oliveira
Pessoal, também estou esperando essa atualização!
Aguardo um retorno da equipe Zendesk. No meu caso, os clientes (usuários finais) precisam informar o município da obra para que possamos direcionar o atendimento ao agente responsável. No entanto, como a lista é extensa, eles precisam rolar a tela por um longo tempo, o que resulta, muitas vezes, na escolha incorreta do município, prejudicando o atendimento
0
Jamie Noell
We really need this searchable / filtering aspect on fields, like Country, which are incredibly long. Hope this is coming soon.
0
Jan Slansky
+1 any updates?
0