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Add attachments to chat shortcuts

Answered
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Jenna Byrne

Posted Nov 23, 2017

Hi there,

I am seeking a new feature on Chat>Shortcuts>Adding an attachment.

We regularly use shortcuts to answer questions and manually upload a screenshot to go with it. Would it be possible to add attachments to shortcuts?

Thank you

Jenna

1

4

4 comments

Date

    Official

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    Ramin Shokrizadeh

    Zendesk Product Manager

    Hi Jenna,

    Currently, this isn't something that you can do with shortcuts and we have no plans to add this functionality in the next 6 months.

    You could look at adding the file to Dropbox/Box/Google Drive and use the link in the shortcut. This will allow you to control revisions easily and also monitor download usage.

    Thanks,
    Ramin

    0

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    Melissa Rush

    @Ramin Shokrizadeh  Any update from 3 years ago to now? 

    0

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    CHAN XIANG BIN

    Hi, any update for the above mentioned feature?

    0

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    Riah Lao

    Still no updates?

    0

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