Add Visits endpoint to Search API

2 Comments

  • Katarzyna Kurzyńska - Madej
    Zendesk Product Manager

    Hi Stephanie, 

    Thank you very much for your feedback! Just to make sure: you want to see how many times a rep visits each customer in the given time period, for training or overseeing purposes - am I getting this right, or is there some other reason that you need this data? 

    Best,

    Kat

    0
  • Stephanie Church

    Hi Kat,

    Yes, we will use this for training and oversight, as well as to provide feedback to our reps who make regular visits to their customers.  We can mesh metrics on the number of visits with revenue metrics to help them to optimize their visit schedules.

    Let me know if you have any other questions.  I'd be very excited to have this feature, and am happy to help in any way I can.

    Thanks.

    Stephanie

    0

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