Error in listing users or tickets


  • Sabra
    Zendesk Customer Care

    Hey Shunhankar! Do you have an example of how you are trying to list user's tickets? Are you using our APIs in order to generate a list? If so, which APIs are you using?

  • Shubhankar

    Yes, I am using API:
    /api/v2/users/search.json?query=' . $email, this is for fetching users from Zendesk

    /api/v2/users/' . $user_id . '/tickets/requested.json, this is for fetching tickets from Zendesk

  • Julio R.
    Zendesk Customer Care
    Hi Shubhankar, I have created a ticket to follow up with you regarding this question. Please, check your inbox and feel free to get back to me by just replying to my email. Thanks!

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