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IVR Welcome Message repeat option
Answered
Posted Feb 12, 2018
Currently, if no option is selected the welcome message is replayed 3 times until finally going to the default. Ideally, this repeat number would be configurable, allowing to only play a single time before routing.
A typical use case is simply providing support for "... for all other inquiries please remain on the line and one of our representatives will assist you".
This isn't possible at the moment, as it would repeat this whole message 3 times, which would be odd.
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32 comments
Giga Paitchadze
Hi Ferran Barneda thanks for pointing that out - I am indeed using the default option, BUT unfortunately, the voice is playing 3 times in a row and only after that the redirect is happening.
Is it possible to setup the voice to be played only once?
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Giga Paitchadze
Ferran Barneda Hi, I believe I have answered another ticket about the same issue, here the same info from me: our IVR consists basically only of 1 Level.
Let me briefly explain - we have 2 languages, incoming call is greeted with an option to continue listening to default language, or to click 2 for English.
When users click 2 for English, they don't have to click anything anymore, they will receive a recording warning, some music and connecting to operator notice - that is all.
In such cases the repeat 3 times rule is really disturbing the user experience, that's why we would like to have the feature as requested by many subscribers here
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