It would be helpful to be able to utilize Zendesk to confirm Agent payroll hour submission. I'm looking for the ability to report(s) to track my individuals daily/weekly/monthly talk activity. I would like to see what time the agent logged in, changed their talk status (online/offline) and logged out each day. I would much rather count on the data given by Zendesk rather than utilizing an additional payroll/timekeeping system.
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