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Agent Talk status for reporting purposes

Planned


Posted Mar 08, 2017

It would be helpful to be able to utilize Zendesk to confirm Agent payroll hour submission. I'm looking for the ability to report(s) to track my individuals daily/weekly/monthly talk activity.  I would like to see what time the agent logged in, changed their talk status (online/offline) and logged out each day.  I would much rather count on the data given by Zendesk rather than  utilizing an additional payroll/timekeeping system. 


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