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"Visible to" no longer defaults to "Everyone"
Answered
Posted Oct 09, 2018
A recent product update has caused all new Articles to default to Managers and agents instead of Everyone as before.
This means on every new article, we have to remember to change it to Everyone.
This is an unwanted change on a paid for account.
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35 comments
Christine
It is possible to change a few things in bulk in articles, to change the visibility settings in bulk you can do the following:
1. In your articles list Manage articles (
2. Then click on Article Settings> Change permissions
3. Select Permission type, visible to, and then select Everyone:
I hope this helps you to bulk update articles, there are also other things that can be bulk updated, I would recommend checking this article here for more information: Updating knowledge base articles in bulk.
As for the 'Visible' column to be added, we have an ongoing feature request related to this. Kindly upvote this post and leave a comment on the thread with your use case. Our Product Managers are constantly reviewing feedback to be considered in our future updates. Thank you!
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James Flett
Agree! Would make life much easier (and error prone) to have an option to select the default 'Visible to' settings to any user segment. That way, companies/individuals can decided whether to keep it as 'agents and admins' or move it to a segment of their choice. Our use of Zendesk is internally within the company, so it would be better to have 'signed in users' (or 'everyone') as the default as teams often publish articles and aren't aware of the need to update the setting.
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Katarzyna Karpinska
Hi James Flett,
Thank you for your feedback. I understand your case and agree that this type of preference setting would be useful for you and other customers. Unfortunately, for now, we need to prioritize work in other areas of our product and can't make this change.
As a workaround, you can always filter your articles by Visible to and change the setting in bulk as my colleague advised earlier.
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Mike Hoffman
Although we appreciate the work-arounds, we have the same issue as Marcos. On multiple occassions, we've published new guides only later to realize they're inaccessible due to an incorrect availability setting. We’d like to +1 the request to switch the default availability setting to Everyone, particularly when creating a new guide. Thank you!
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Shawna James
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