Manage tags/labels in Help Center articles

Planned

43 Comments

  • Mallory Roth

    +1 on the need for label management at a system level and the ability to view, edit, and delete labels.

    Thanks to all for the comments above. 

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  • Flair Customer Support

    A reasonable feature request that's been sitting around for over 5 years implies that it's not a trivial implementation or ZD has more important features to work on.

    There's are endpoints that can be used. It's a bit brutish, but at least we can delete a label.

    Get a list of labels and ID's:

    https://developer.zendesk.com/rest_api/docs/help_center/labels#article-labels

    Search for articles by label ID (make sure it's not being used):

    https://developer.zendesk.com/rest_api/docs/help_center/labels#search-for-articles-by-labels

    Delete label from article (in case it's being used):

    https://developer.zendesk.com/rest_api/docs/help_center/labels#delete-label-from-article

    Delete label by ID:

    https://developer.zendesk.com/rest_api/docs/help_center/labels#delete-label

    So you can do this from a browser. Here's how to get all labels:

    https://<your ZD implementation>.zendesk.com/api/v2/help_center/articles/labels.json

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  • Heather Briggs

    I agree, being able to just change the label name would be very helpful.  While you can't fix a typo you can do bulk editing of articles you can update them to a "new good label" in masse. Create the new label.  Then go to your published articles, change the filter to search for the "bad label" you want to fix. Select all the articles, un-select the "bad label", select the "new good label" and republish. The other labels for each article still remain untouched.  The bad label still appears when you are adding articles so you could select it again but at least you can fix it.

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  • Marina Gu

    +1!!!!

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  • Joyce Yang

    +1!

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  • Eckhard Doll

    5 years and nothing... improving existing features seems to be very low on Zendesk's list of priorities. It's all about new features and products.

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  • Donna Jadis

    I have individual articles with 36+ sometimes more labels. I want to bulk-delete all of these labels because when they were added, someone was under the impression that the more words in a label, the better. Ugh. This is stuff that should have been in there from the beginning... not as a 5-year-old afterthought that's just now getting some implementation attention.

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  • Ana-Alicia Siqueiros

    Would love to be able to delete labels and some of the other requests noted here.

    Has anyone been able to do the following suggestion from 1 year ago?:

    So you can do this from a browser. Here's how to get all labels:

    https://<your ZD implementation>.zendesk.com/api/v2/help_center/articles/labels.json

     

    Following for more information! 

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  • Shirin Caiola

    Hello dear team. When an article is updated, you can always track the changes under "Revisions". Is there a way to add such a button to track when labels are added or deleted with a date? The label changes are currently not tracked at all and I am currently using a separate sheet that I manually have to update, every time a label is deleted/added.

    Thank you in advance!

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  • Sorin Alupoaie

    Hi everybody,

    I'm planning to implement the labels & tags management in my new Zendesk app: Help Center Manager. It's still work in progress but please register your interest to get notified of its release.

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  • Shirin Caiola

    If a request that got 54 votes and is from January of 2015 still wasn't implemented, it kind of takes away my confidence that other requests will be implemented...

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  • Nicole Saunders
    Zendesk Community Manager

    Hey Shirin - 

    Votes aren't the only metric we look at when prioritizing our product roadmap; they're one of several factors. For more information on how we bring user feedback into our product development process, check out this video on our YouTube channel: Giving product feedback at Zendesk

     

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  • Joanne Chow

    +1 

    0

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