Follow article feature to notify users of article content updates
It would be great if users who follow an article are also notified when an article is updated. Currently it only notifies the user if a new comment is made.
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Hi Ryan, appreciate the recommendation!
However, this isn't an effective strategy for our company.
We did previously use this strategy, but found that customers weren't easily able to find the most recent update. It also meant our article numbers were inflated throughout the year then needed to be archived in bulk.
We moved to a 'one article' strategy to allow us to link right to the Change Log from our Help Centre homepage, and so customers could bookmark the article.
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It would be so great to have the option to send notifications on updates to our changelog. I don't want to add each changelog update as a separate post because each update is small and it'd be inconvenient for users to click into each update to find out what happened.
I'm not sure what is going on with the plans to implement this, but please please please consider prioritizing this!
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+1
It's rather redundant having the "Follow" button show when Comments are turned off if it actually doesn't do anything.
Perhaps you can look at hiding the button when Comments are disabled as an alternative.
If you all do implement notifications on article updates, that should also be a per Article Setting to avoid spamming followers.
Thanks!
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