Follow article feature to notify users of article content updates


  • Gwyn Mabo

    Hi Ryan, appreciate the recommendation!

    However, this isn't an effective strategy for our company.

    We did previously use this strategy, but found that customers weren't easily able to find the most recent update. It also meant our article numbers were inflated throughout the year then needed to be archived in bulk.

    We moved to a 'one article' strategy to allow us to link right to the Change Log from our Help Centre homepage, and so customers could bookmark the article.

  • Molly Exten

    It would be so great to have the option to send notifications on updates to our changelog. I don't want to add each changelog update as a separate post because each update is small and it'd be inconvenient for users to click into each update to find out what happened.

    I'm not sure what is going on with the plans to implement this, but please please please consider prioritizing this!

  • Predz (StarRez Inc.)


    It's rather redundant having the "Follow" button show when Comments are turned off if it actually doesn't do anything.

    Perhaps you can look at hiding the button when Comments are disabled as an alternative.

    If you all do implement notifications on article updates, that should also be a per Article Setting to avoid spamming followers.


  • Ash Divay

    Can we please prioritize this?

  • Koji Shiraishi

    I second this request. We really need this feature. Some of our articles have critical information and updates in the article might be a breaking change to viewers. Viewers would love to subscribe to those articles.


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