Follow article feature to notify users of article content updates
It would be great if users who follow an article are also notified when an article is updated. Currently it only notifies the user if a new comment is made.
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Also very interested in this feature! +1 to having an option to publish updates with or without notifying the followers.
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our use case: we update an article relating to patches and fixes available for a specific version of our tools. we want the followers of the article to be notified whenever we put a new fix for that version (ie update the article)
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Thanks for adding your use case, Nazir! I think the workaround here would be to add a comment as well, and then you could delete that comment if you want to avoid clutter in your comment section.
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Hi @... - since you're with Zendesk, could we have an update on if/when a feature to satisfy this request will be implemented, or if it is something that will never be implemented? It's been nearly 7 years since it was first requested. And 10 months since I asked if we could have an update, with no response from anyone at Zendesk.
My Zendesk account manager tells me to use the community boards to talk about the problems we're experiencing but I don't see much value in doing that if longstanding feature requests are never implemented.
Thank you!
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Hi Katie -
I have reached out to the product manager for this area for an update on this request.
I also wanted to let you know that we're aware that responsiveness in the product feedback forums has been pretty sub-par for the last several years, and that we are rolling out new processes with our product teams around making sure these requests don't go on so long and that they receive updates more frequently going forward. They aren't in place just yet, but things should get better over the next couple of months.
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Do we know the answer to this question? If an article is updated, will it send out a notification so our customers will know about it?
Use case: We have a configuration document that is updated quarterly by attaching an updated PDF. in addition, we add new videos to explain new features. The article will sit there for a number of years with periodic updates.
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We put our documentation online, and whenever we add something new to our APIs, we usually updated existing articles, and would really like to notify our end-users with these additions, as the majority of our changes are brought to us directly from our customers, so it's highly relevant.
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We use the feature to manage customer feature requests and to notify when a feature requested is released.
If customers would receive a notification when I update the article that would make the process much more efficient.
I must admit I don't understand what other use would there be to follow an article? The first thing that comes in mind is that the follower is updated when the article is updated
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Hello,
For some types of articles it would be really useful to allow (maybe by specific setting, not as a default) to notify customers about article updates.
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+1 for us.
We have articles that address our product's compatibility with other products and their versions. Every time that we test out a new version of their product with ours, we update the appropriate article to let the users know that we have approved (or denied) compatibility with the latest version. Users of this specific product combination follow this article and expect that they will get an update when we add new information.
We have disabled comments for various reasons so adding a new comment as a workaround doesn't work for us. Customers choose to follow the articles that interest/effect them so trying to reach out to all customers to try to use a Section-based follow would be very difficult.
If this is not going to be implemented. Perhaps you need a way to hide the Follow button on articles, so that our customers are not operating under incorrect expectations.
Thanks!
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Hi there,
Is there a way to offer the "Follow" feature (e.g. section level) without Zendesk Community? For context, we have Zendesk Guide and are exploring using a dedicated section for our release notes. We would want customers to have the ability to receive notifications when we post new release notes (articles) within this section.
Thank you very much!
Very Best,
Laetitia
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Hi Nicole Saunders since it has been 5 months, do we have any updates on this feature?
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Nicole Saunders Can we please get an update on this particular request? Is this something that is being looked at/worked on or something that Zendesk never plans to implement?
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+1 to Antonio's comments. Our users expect that if they follow an article they will receive notifications on any changes to the articles. Also if we unpublish and republish they still don't receive notifications. Only for comments. This makes no sense to users.
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Hi,
I think having notifications fire on articles when they are updated would be a fantastic feature.
For major incidents (like the recent Log4j vulnerability in December), we publish articles for our customer base - these articles are periodically updated, as we release patches / new information comes to light.
We encourage our customers to follow these articles for updates - being able to notify them when an update is published would be excellent.
Best regards,
Stephen -
Is there any update on this? When customers FOLLOW an article, we need them to receive a notification whenever that article is updated and republished. We have numerous technical articles that get updated quarterly based on release info. When will this occur?
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HI Mary, there's no update at this time, so the workaround remains to add a new comment referencing the updates you've made.
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I know this post has a number of years on it already, but I too wish follow on articles worked for changes. Actually it would be nice to choose the notify criteria, for instance, the history events in Manage articles, it would be nice to choose the event to notify article followers based on title changed, body changed, published, etc.
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