Admins should see ALL Dashboards - even if not shared to them
USE CASE: The VP of Support (who is also the admin) needs to see what dashboards have been published to ANYONE so that he/she is aware of what data is being communicated and to whom.
This ability is missing and is a gigantic security hole. What if, for example, by design, or oversight, someone creates a dashboard of all defect tickets and shares that externally to a partner, or worse a competitor. There is absolutely no way to audit this right now.
You MUST give admins the ability to see ALL dashboards - even if that dashboard has not been shared to the admin.
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100% agree on this one! I get asked questions on reports but do not have access so I have to go through the effort of assuming into them to grant myself access.
Aswell as when someone creates a dashboard but leave the company and we do not know who has access to the dashboard. We have "lost" 3 dashboards so far
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+1 for this!
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This would be great, we just got a new admin and are having to share all the dashboards.
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I'm not holding my breath. Zendesk has a horrible track record of actually implementing anything said in the community. The fact that I posted this FIVE MONTHS ago and there's been zero acknowledgement from Zendesk isn't filling me with confidence.
The fact that someone can share a dashboard that an admin has no knowledge of is an absolute security risk and thus we can't even use the feature. All it would take is one dashboard share with sensitive information, or personally identifiable information, to the wrong people and now we have a security incident on our hands. -
Hey Rusty, I hear where you're coming from as far as our responsiveness to product feedback posts has been, and you're not alone. We surveyed community members earlier this year and hear similar things, and as a result, a few months ago we rolled out the process outlined here: Improvements to product feedback in the Zendesk Community. As that article says, we can't promise that we'll respond to every thread or build everything our users request. We have a lot of work ahead of us to respond to longstanding and well-trafficked threads (admittedly a situation we created ourselves), and we appreciate your patience as we do that work. However, given your security concerns here, I'll see if I can get a response.
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Those with admin privileges in Zendesk should be able to see all dashboards. Being able to see the queries and then see that those are on dashboards you are not able to access and cannot find the owner to have them share is a point of frustration.
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Hi Dave and Zendesk team,
+1 to Rusty's post. I am wondering why we can see all queries, but not dashboards. Admin should be able to see all the dashboard to figure out any duplicated or unnecessary dashboards can be deprecated.
If we can see all queries, why not for dashboard too? Logically, make sense since queries are tied to some dashboards. Currently, admins need to share the dashboards for other admins to view specific dashboards. We could eliminate the steps if all admins have access to ALL dashboards similar to queries which we can see all of them currently.
Thanks!
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This is a pretty good area of frustration to me as well. I was tasked with looking at a problem with a scheduled dashboard delivery only to find I couldn't find it. To me it didn't exist. I had to assume into another admin's account to even see the dashboard existed. As an admin, we need to be able to see all dashboards, not just the ones we create or are shared with us.
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+1 on this. We have heard about dashboards that I myself cannot find, only to realize it was one created by a former admin in our tenant. Had to resurrect their account to be able to share them to myself. Also, had to individually share each dashboard to every new admin for them to see it. Admins should have full visibility into the product.
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... I recently noted yet another data leak of sensitive data... Dave Dyson - you posted back in Oct of 21 you'd *try* to get a reply on this. I understand you didn't commit to getting a reply, but I really really really would like to know the logic behind admins NOT being able to see all dashboards.
It remains a *massive* *security* *vulnerability*.
I assume it was designed this way for a reason, and perhaps if I (and all the rest of us) understood that reason, we wouldn't be so perplexed by this behavior.
Can you or someone from Zendesk please comment? And if at all possible PLEASE change the behavior so admins have visibility to ALL dashboards.
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