Cancel Ticket Submit app - official feature request thread


  • Official comment
    Tiffany Green

    Thanks for your suggestion, Fernando! If others think that would be a useful feature, please upvote it using the up and down arrows on the comment.

  • Fernando Constantino

    Thank you for this Tiffany. 


    One thing I would like to request is to have the ability to only have the modal pop with external facing items. 


    Example only pop with public reply and with attachments but not with an internal note. 

  • Jacob R.


    As an enhancement, it would be great to have the ability to choose some of our custom Zendesk fields to display in the dialog so the agent can review if that information is correct prior to submitting the ticket.

    Additionally, and along the same line of thinking, to be able to review the Status the ticket is being submitted with on the dialog that is displayed. As it currently stands the dialog grays out the Status and makes it very difficult to determine.

  • Jacob R.

    We would also like to see the checkboxes to verify the CC's default to being checked. It seems like an easy way to accidentally have them stripped off of a ticket by defaulting the boxes to be unchecked.

  • Ryan Thrash

    It would be awesome if the ticket preview was actually a true, formatted preview to catch any mistakes with Markdown formatting.


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