Cancel Ticket Submit app - official feature request thread
This is the official feedback topic for the Cancel Ticket Submit app. Please refer to the Guidelines for providing feedback on Built by Zendesk Apps before posting here. We’ll try our best to check this and respond to your queries. Thank you for taking a moment to submit your feedback!
If you see a suggestion that you would also find useful, please feel free to upvote it so that we can focus on features that would help the most users!
If you have questions on how to setup and use Cancel Ticket Submit, please see the following article: Installing and using the Cancel Ticket Submit app
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Official comment
Thanks for your suggestion, Fernando! If others think that would be a useful feature, please upvote it using the up and down arrows on the comment.
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We would also like to see the checkboxes to verify the CC's default to being checked. It seems like an easy way to accidentally have them stripped off of a ticket by defaulting the boxes to be unchecked.
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As an enhancement, it would be great to have the ability to choose some of our custom Zendesk fields to display in the dialog so the agent can review if that information is correct prior to submitting the ticket.
Additionally, and along the same line of thinking, to be able to review the Status the ticket is being submitted with on the dialog that is displayed. As it currently stands the dialog grays out the Status and makes it very difficult to determine.
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Thank you for this Tiffany.
One thing I would like to request is to have the ability to only have the modal pop with external facing items.
Example only pop with public reply and with attachments but not with an internal note.
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4 Comments