Reporting Messaging Satisfaction in Explore
AnsweredHello!
Recently was added this feature to the messaging channel where the CSAT survey request is sent when the chat is over as an automatization.
https://support.zendesk.com/hc/en-us/articles/1260801883730-About-CSAT-ratings-in-Zendesk-messaging
The trigger is working well for us but how can I make a report of that CSAT rating in explore? This CSAT is not stored in the support data set, neither in the chat dataset. This is a key metric to our company would aprecciate some help
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Hi Katherine!
When you switch over to Messaging, the Chat dashboard isn't used anymore. Instead, all your messaging statistics will be found in the Support default dashboard in Explore.
Under Zendesk Support Dashboard,change the channel to Messaging:
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