Unhide/hide messaging widget

Planned

11 Comments

  • Akhila

    I have the same issue. Did any one have any solution for this? 

    2
  • Miranda Burford
    Zendesk Product Manager

    Hi 30MHz, Akhila,

    Thanks for your question!

    We currently have open & close APIs which are supported in messaging.  Early in 2022, we plan to bring in support for an Admin setting which will allow you to hide the Web Widget launcher from display.  With these two capabilities in place, you will be able to decide when/which pages you display the Web Widget to your end users. 

    Today, you can only load the snippet on the pages that you wish it to display but we understand that this may not be ideal.

    Thanks,

    - Miranda.

    0
  • Quân Vũ Thế

    Now i have the same issue. Until when will this be supported?

    0
  • Miranda Burford
    Zendesk Product Manager

    H Quân Vũ Thế,

    Thank you for your question. 

    >>Now i have the same issue. Until when will this be supported?

    This is something we have on our roadmap but unfortunately, I am able to provide an exact timeline at this stage.  

    - Miranda.

    0
  • 30MHz

    Hi Miranda Burford,

    Do you have any news on the unhide/hide option for messaging widget? First quarter of 2022 is passed, and I am wondering if we can finally use this widget. (can only use it with the hide/unhide option right?) As for our classic widget, we do have the option to unhide/hide our widget, while with this one we are not. 

    Thanks

    0
  • Miranda Burford
    Zendesk Product Manager

    Hi 30MHz,

    Thanks for reaching out.

    We currently have open & close APIs which are supported in messaging.  We still have plans to create an Admin setting which will allow you to hide the Web Widget launcher from display but this has now been pushed until the second half of the year.  With these two capabilities in place, you will be able to decide when/which pages you display the Web Widget to your end users.

    Apologies for the delay on this one.  We plan to tackle it soon!

    - Miranda.

    0
  • 30MHz

    Hi Miranda Burford

    Thank you for your reply.

    I suspect that with the open & close API, the whole widget opens up when enabling this in the API? And so does not mean that it actually hides the button on certain pages? I do not really need it as an admin to adjust this without a developer. I understand that is ideal, but for now, we just need the unhide/hide/display/notdisplay API option for the social messaging widget. 

    Is there a different option to use the Flow builder? This is really slowing us down... 

     

     

    1
  • Miranda Burford
    Zendesk Product Manager

    Hi 30MHz,

    Apologies for the short delay in my reply.

    I suspect that with the open & close API, the whole widget opens up when enabling this in the API? And so does not mean that it actually hides the button on certain pages?

    That's correct but....

    I do not really need it as an admin to adjust this without a developer. I understand that is ideal, but for now, we just need the unhide/hide/display/notdisplay API option for the social messaging widget. 

    I have some good news.  The Admin control to hide the widget launcher will be released within the next 2-3 weeks so it isn't very far away!

    - Miranda.

    0
  • 30MHz

    Hi Miranda Burford

    That is amazing! 2-3 weeks with hide/unhide in API right? (or in the admin control) At least we will be able to unshow the widget in certain places. I hope that it works for us! And otherwise, can we adjust it in the API? 

    You are making my day today. 

    - Natasha 

    0
  • Miranda Burford
    Zendesk Product Manager

    Hi 30MHz,

    Great.  I'm glad!  2-3 weeks is for the Admin control to hide the widget launcher from view.  You'll be able to make use of the that along with the existing open & show APIs to decide when to trigger the widget and from where.

    Stay tuned!

    - Miranda.

    0
  • Pedro Luís

    Looking forward to this improvement.

    This is the only thing that has stopped me from enabling Flow Builder.

    3 weeks from now I will charge you here!

    1

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