Link to Guide Article like regular agent view has
I love being able to search Guide for a term and easily insert a link to articles in a response to a ticket, I wish I could do that easily in chat.
Thanks for taking the time to share this feedback, Lorin. If there are any additional details you can share about the business impact of this, that would be helpful.
If other users have a similar need, please up vote Lorin's post and add your own detailed use case in the comments below. For more information on what is helpful to share to help our product teams understand your issue, please see this post on how to write an effective feedback post.
This is possible already?
We are using the agent workspace and can already search our guide centre and link articles.
The bigger issue for me is when you add in the links to your guide articles they always come with a long messy url. Can this be improved in any way?
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