dynamic pre-chat greeting

2 Comments

  • Anastasia Kachanova

    Hi!

    I will definitely agree with Charlie.

    Our company offers support to English, German, Russian, Spanish speakers. We need option to customize pre-chat, offline greeting and department label messages to be displayed in customer's language.

    At the moment we have all the widget in German/Russian/Spanish and pre-chat greeting+department label in English, that looks not professional and weird. 

    Regards,

    Anastasia

    0
  • Helena Hansen

    Hi!
    To start out with English and then go over to Swedish is not professional towards the end customer.
    I agree with Anastasia and Charlie, It really should be dynamic like the rest.

    Regards,
    Helena

    0

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