We need a better way to maintain and keep macros fresh and up-to-date. My team alone has 313 active macros in use, but there's really no workflow to make sure that they are still accurate and updated.
There should be a workflow, similar to what exists in Zendesk Guide / KCS, where macros can come "up for review" based on a schedule, and then be verified by an admin. This would be more useful than sorting by last updated and clicking through, and could also record the "last reviewed" date and "updated/reviewed by" user.
Please sign in to leave a comment.