Default Values for RegEx and ALL custom fields


  • Hamish McLean

    Definitely - many customer field need a default value - this would be a great time saving feature and help ensure ZenDesk exports maintain correct layouts

  • Support Admin

    Seriously? This is not possible? Default values are a very old and basic concept.

  • 이지훈

    I agree too.

    For example, if most of the customers are using the product A, and the customer makes an inquiry about it, the default value of the check box A should be “checked”.

    Otherwise, many customers will have to click one more time with each request. This is very inconvenient for customers.


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