Agent Workspace Issues

12 Comments

  • Martin Chong

    I have the same issue.

    In the process of editing a ticket, pressing the PgUp key on the keyboard causes the ticket page to shift up and to the left. That cuts the left panel by half. Very annoying!

    When that happens, it requires a page refresh/reload to get it back to normal.

    That happens to both Chrome and Microsoft Edge but not Firefox.

    3
  • Sriram Parthasarathy

    +1

    This is very easily reproducible.  Type even a single character into the comment window and press the PgUp key, and the entire GUI for the site will shift to the left (leaving the entire whitespace on the right, per screenshot). Only workaround is to reload the tab, as Martin and Mark noted. I've noticed this started happening over the past month or two.  Prior to that, we never had this issue using Chrome, Edge, or Edge Chromium

     

    1
  • Gadi Shiloah

    Same here - PgUp and the entire page shifts to the left also happens to us all the time. It would be great if this is fixed, or at least a workaround provided.

    EDIT: I added a comment about this also in this ZD support post

    0
  • Antonina Vodovitska

    The same problem with  PgUp button.

    0
  • Chandrakant Patil

    I am facing the same issue, when I hit the Page Up key the UI shifts to the left and I cannot see the ticket fields.

    0
  • Paul Mack

    Hi all. This issue has always frustrated me but I have just found a workaround. Click outside of the text field and then press and hold Shift+Tab. This will cycle through hyperlinks and fields in the workspace until it selects something on the left hand side and shifts it back into the regular view.

    3
  • Miguel Molina

    Great workaround, thank you!

    0
  • Tobias Hermanns

    Hi,

    we also report this issue few days ago to Zendesk Support and it looks fixed now.

    Can someone here confirm it?

    We also changed another thing in Agent Workspace, so I want to make sure it´s fixed and not due to other feature enable fix.

    Thanks for your help!

    Btw.

    We also found another Workaround, that clicking Zendesk "Messaging" Top Bar icon, can recover it to.

    Tobias

    0
  • Martin Chong

    It's not entirely fixed but merely improved (for me).

    0
  • Amy Lee
    Zendesk Product Manager

    Hi all, #2 and #3 here should be fixed already. They are bugs. If they're still not fixed for you, please file tickets with our support team and we will take a closer look for you. Thank you! 

    2. The screen doesn't scroll down when typing. I submitted a ticket for this in July but haven't had a response yet, when typing in the ticket the text will often go off the bottom of the screen, which means the agent has to manually scroll down to see what they have written

    3. If an agent uses the PgUp button to attempt to scroll back up their screen while they are typing a comment, this shifts all the ticket data to the left. The only way to fix it is to reload the ticket

    0
  • Chandrakant Patil

    Hi Amy,
    The UI shift issue #3 has been solved for me. Thanks!

    0
  • Tobias Hermanns

    Hi Amy,

    What about the issue that tabs when long idle can't get customer updates publish within the ticket?

    We have so many agents need refresh the tab to see customer update which is not push to history.

    Very annoying.

    Thanks

    Tobias

    0

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