Feedback: Zendesk & YouTube Integration Needed

12 Comments

  • Nicole Saunders
    Zendesk Community Manager

    Hi CLAPs Inc! 

    I see that this is your first post. Welcome to the Zendesk Community! 

    Can you tell us any additional detail about why you need to be able to respond to YouTube comments or how it would work? Would you want them to come in via a ticket? How big a part of your business is this? 

    If other users would also like to see this sort of integration, please up vote CLAP's post and add any details you can share in the comments below. 

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  • 이동현

    Youtube is a key SNS these days.

    Companies are creating their own Youtube channel and communicate through Youtube videos.

    I think this feature is necessary.

    Perhaps develop it under the category of 'channel'? and receive it as a ticket?

    Please update if there's a plan to develop!

     

    1
  • Vassilios Lourdas

    Hi Donghyun,

    Check the Utickets integration. Free YouTube integration which seems to work pretty well.

    BR, Vassilios

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  • 이동현

    Hello, @...

    Thanks for your comment.

    I did, however, it did not work on my end.

    Would there be any guidance regarding U-ticket integration? 

    I followed all the steps from the 'how to install'

     

    Regards,

     

    Donghyun

     

     

     

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  • Vassilios Lourdas

    Hello Donghyun Lee, I followed the steps of the app and it worked. Did you add the details of your YouTube channel?

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  • 이동현

    Hi @...,

    Yes. I tried adding the channel ID as a whole address https://youtube.com/user/farland001
    and just adding farland001 to the channel ID.

    However, the ticket did not create in my Zendesk instance. 

    I created a view just for youtube channel with the following condition:

    Status - New

    Channel - Utickets

     

    Am I doing something wrong here? 

     

    Appreciate your support.

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  • Vassilios Lourdas

    Hi Donghyun Lee,

    No, you need to enter the channel ID, see here: https://support.google.com/youtube/answer/3250431?hl=en

    BR,

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  • arjay cortez

    I agree, the need to integrate Youtube channel is a necessity as companies are now creating their YT channels for product marketing. It would be helpful if comments from Youtube channel would flow in Zendesk as tickets so agents can respond to it.

    The U-ticket however, is not working on my end as well.

    1
  • NEO-DEPIL LASER S.L.

    Uticket seems pretty nice, but how i can put the video title in the ticket form? the app descrition says that this is possible, but not how. Thanks!

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  • Sam Livingstone

    The Utickets Integration isn't working on my end as well. Any other suggestions?

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  • Vassilios Lourdas

    Hi all,

    Indeed it seems that the integration no longer works :'(.

    @... any other ideas?

    Thanks!

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  • Chris Drylie
    Zendesk Product Manager

    Hi All, 

    Public Social PM here, just saying hi and would love to work with some of you to build up these use cases so we can review this as a channel in the future.

    Let me know if you would be interested in chatting?

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