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Notification Sound for Tickets
Posted Nov 21, 2019
It would be helpful for me if there was a notification sound and/or a notification push when a ticket that has been assigned to me is updated.
Thank you for your consideration!
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50 comments
i8 Live CS Admin
Yes, need this feature crucially so enhance agent's efficiencies, so that they do not need to keep refreshing the dashboard to view incoming cases.
1
Ulises
@... any update on this? It is obvious this is something a lot of people are requesting for the last couple of years and with the absurd Zendesk license price increase (especially for Enterprise and up) this (amongst many other) should be a basic default feature,
1
Nicole Saunders
Hi Ulises,
I'm not the product manager - I oversee the community - so I can't speak to what has or hasn't been decided regarding this feature. But, it does look like we're overdue for a PM to join the conversation, so I'll get this escalated and see if we can have someone weigh in.
0
Nicole Saunders
In the meantime, I was pointed to this extension that might be a helpful interim solution for some users:
Notify-me for Zendesk
-1
Nick P.
Hi!
I get a sound notification only when a new conversation arrives, but any update with a reply on that conversation doesn't give a notification sound. Doesn't matter if a ticket is assigned to me, or when the ticket is not assigned to me, sound notification is highly needed!!
This results in not being able to respond to a ticket in a timely manner, especially since I'm not constantly looking on Zendesk or being close by my laptop, a sound notification is a must so that I can hear it when I'm not looking. Why is this even not implemented in the first place, it's beyond me... I can't waste time going through each active ticket just to see if there's some new reply on it.
But seeing how OP posted this 4 years ago, and they still gave no update on it, I doubt they ever will. Big disappointment.
1
Rosana Jimenez
+1 please add notifications for new tickets, we can just check the inbox every 15 minutes
1
Rosana Jimenez
2
Marchel Ackler
Thank you for mentioning the extension. It works great.
0
Abhimanyu Sharma
Hi ZD Team, we would like this feature of notification sound for agents when New Tickets are received in our ZD platform.
2
Carlos Sanchez
Is there a way to change the sound?
0
Sergio F.
It's unbelievable that this isn't yet possible in the api service, isn't it enough to just open an endpoint for true or false for the notification sound? Please speed this up, any other customer service platform has this sound notification system.
1
Gerardo Elías Scrocco
Hi Samir, how are you? Regarding the feature release I would like to know if you have a new ETA for this - many clients do multitask and they can't always have Zendesk open or a 2nd monitor for this. Thank you!
1
Mike Larsen
Our support team would like this too. A sound as part of a notification would allow agents to quickly realize a ticket has been created or updated. It would lead to quicker response and quicker resolution.
0
Michael Cardamone
My team just asked me about this. I think there's potential in using the existing notification app in Zendesk, possibly building new functionality and configurability into that app. I personally would not trust using a Chrome extension. The most important part of the solution needs to be that it can visually notify agents on the screen they are currently in, which is usually Zendesk.
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Bruna - Esporte 365
Ola, vi que esse post foi aberto em 2019 e ate agora nada, como percebi nos comentários são varias pessoas que também precisam de atualizações sobre as notificações de novos ticktes. Estamos em 2024 e até hoje nada!
0
Zendesk Admin
Is there a release date on the schedule for this feature?
2
Socios Hugo
Please implement this feature!
0
Jorge Ryan
Any update on this feature, please.
0
Mattias Malré
Yes please, fix this. Migrating to Zendesk from another system would be a lot easier if OOB functionality like this was available.
0
Mattias Malré
Adding to the long line of users requesting this Again, coming from Intercom where this was a feature it's crazy to see it's not available here.
0