Notification Sound for Tickets
It would be helpful for me if there was a notification sound and/or a notification push when a ticket that has been assigned to me is updated.
Thank you for your consideration!
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Yes, need this feature crucially so enhance agent's efficiencies, so that they do not need to keep refreshing the dashboard to view incoming cases.
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Nicole Saunders any update on this? It is obvious this is something a lot of people are requesting for the last couple of years and with the absurd Zendesk license price increase (especially for Enterprise and up) this (amongst many other) should be a basic default feature,
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Hi Ulises,
I'm not the product manager - I oversee the community - so I can't speak to what has or hasn't been decided regarding this feature. But, it does look like we're overdue for a PM to join the conversation, so I'll get this escalated and see if we can have someone weigh in. -
In the meantime, I was pointed to this extension that might be a helpful interim solution for some users:
Notify-me for Zendesk -
Hi!
I get a sound notification only when a new conversation arrives, but any update with a reply on that conversation doesn't give a notification sound. Doesn't matter if a ticket is assigned to me, or when the ticket is not assigned to me, sound notification is highly needed!!
This results in not being able to respond to a ticket in a timely manner, especially since I'm not constantly looking on Zendesk or being close by my laptop, a sound notification is a must so that I can hear it when I'm not looking. Why is this even not implemented in the first place, it's beyond me... I can't waste time going through each active ticket just to see if there's some new reply on it.
But seeing how OP posted this 4 years ago, and they still gave no update on it, I doubt they ever will. Big disappointment. -
+1 please add notifications for new tickets, we can just check the inbox every 15 minutes
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Nicole Saunders the extension is a paid one, do you have a solution that is not paid so we can get notified of new/open tickets?
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Thank you for mentioning the extension. It works great.
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