Opening up "has attachment" as a trigger/automation condition

34 Comments

  • Sorin Alupoaie

    Hey everybody,

    Great news! 

    Given the strong demand for this capability in the current thread, I decided to build a FREE app that would help Zendesk customers automatically tag new tickets with attachments.

    The app is work in progress, but you can register your interest from here.

     
    0
  • Guillermo P

    Hello,

    Through our App you can tag tickets as per their attachment extension (ri_application/pdf, ri_application/docx, ri_application/jpg, etc.): https://www.zendesk.com/apps/support/respira-tag-files/ and then define triggers or automations as per those tags.

    Regards. 

    0
  • Sorin Alupoaie

    Our app was approved by Zendesk and listed on the Apps Marketplace.

    Always FREE for early customers.

    Sign up to automatically detect and tag tickets with attachments.

    0
  • Luciano Freitas

    Since Zendesk is ignoring this for 4yrs, the solution is to use Liquid language as Ashish Divay suggested on his post.

    0

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