Customize search results columns

95 Comments

  • Oliver Tietze

    Thanks - but I'm lost. Could you please provide a screenshot? Thanks!

    1
  • Ulrich Spies

     I can't see that button for columns too.

    1
  • Christopher Rehn

    We desperately want this feature, it should be handled similarly to how we are able to build Views.

    0
  • Katrin Leinweber

    Ulrich Spies & Oliver Tietze: I've updated my comment again to clarify a double-meaning that I overlooked before. If the "Columns" button isn't there now, maybe that /agent/apps/advanced-search page isn't enabled in your instance?

    0
  • ggalling

    We would like to be able to customize columns on an agent by agent basis. Our tier 2 agents have different priorities when looking through agents than tier 1, and in addition, being able to remove columns would provide some agents with lower resolution monitors would yield some additional screen economy. Is there any update to this?

    0
  • Jeff Billark

    Assignee would be nice to have included in the search results

     

    0
  • Betty

    Completely agree. Hoping this comes sooner than later! 

    1
  • Yaniv Dayan

    Really?!?

    What's the point with the 'Search tickets' if I cannot see who is the assignee?! Should I open one by one? Windows 3.11 could do this! :(

    2
  • Betty

    @yaniv I recommend using the Filter option in Search results until this is figured out.

    0
  • Yaniv Dayan

    Thanks. It is not the best workaround, as, for every search, I will have to run it X times the number of agents that we have.

    Looks like something that ZD could fix in a few hours, but probably will never happen as the first call was more than 4 years ago...

    Thanks again for trying.

    0
  • Sorin Alupoaie

    I've recently built this search app that might help some of the folks in this thread.

    It helps support team members quickly search and reuse information from historical Zendesk tickets.

    0
  • Marc Dufour

    Bruce, It looks great but you state it's free on the Apps Marketplace and then when signing up for an API it's actually a 14 day free trial, but no mention of how much after 14 days. It's a little misleading.

     

    0
  • Sorin Alupoaie

    Marc, thanks for pointing this out.

    The marketplace listing doesn't allow you to specify a price unless you also use Zendesk for payments, which we don't yet. That's why many apps are listed as free even though they are not.

    0
  • Marc Dufour

    Bruce, thank you for that insight. I was not aware. So how much is it after the 14 day trial? (Sorry for the off-topic. We'll wrap this post-haste)

    0
  • Sorin Alupoaie

    Marc, $5/agent/month

    I published the price on the website as well

    0
  • Sari Siekkinen

    This is quite old but the need is still there. Customizing shown column in Search would be great and also Filters. 

    Any updated news about this?

    0
  • Abdul Muneer B

    Adding a custom 'Assignee' column in Search criteria.

    1
  • Tomasz Gubala

    Key function for us too. How come it's not there yet? Most important for us - assignee column. Filters are not sufficient - I need to know which ticket is assigned to whom without clicking one by one...

    1
  • Abdul Muneer B

    I agree with Tomasz Gubala. We need this as soon as possible.

    0
  • Johannes Ganter

    Incredible that this is still not possible. Very basic feature, which you're sort of already offering via views. Why not for search results?

    0
  • Pedro Rodrigues
    Community Moderator

    Hi everyone, just as a reminder, we can install Zendesk's app Advanced Search to achieve this.

    It allows us to search tickets according to multiple parameters, and even choose which attributes we want as columns in the resulting table:

    Lastly, we can export the first 2,000 ticket search results to a CSV file.

    It's at: https://www.zendesk.com/apps/support/advanced-search/

    Hope this helps!

    1
  • Johannes Ganter

    Hi Pedro, I'm aware of the app and we'll be using it for now. However, this is just another app that agents have to get used to, instead of just having this very basic feature out of the box. Every ticketing system I worked with so far offers this.

    0
  • Paola Vazquez

    Are there any updates?

    1
  • Andrew Criaris

    Any update on this issue Zendesk?  

    1
  • John James

    This has turned into an issue for us also. We have been content with making sees for most things, however when a bunch of tickets that meets the rules is shut and can not be labeled with a mechanization cycle, search is the main choice that will in any case pull the tickets we want to audit. Better arranging is the drawn out arrangement, however we really want something to assist us with dissecting how we really want to plan and see what occurred on the singular tickets. The absence of custom sections in look through makes it an awkward and lumbering cycle to attempt to investigate things that have as of now happened that we might have to improve cycles to get.

    I thoroughly concur with Dolores' remark. I couldn't imagine anything better than to have a product from search choice notwithstanding more mind boggling segment customization. There is a comparative solicitation currently on the local area posts here too. I saw where Jonny makes reference to the Advanced Search App and I attempted it. It appears to add a great deal of the usefulness a few of us need.

    0
  • John Jolly

    This has transformed into an issue for us too. We have been happy with making sees for most things, but when a lot of tickets that meets the standards is closed and can not be marked with an automation cycle, search is the really decision that will regardless draw the tickets we need to review. Better orchestrating is the long course of action, but we truly need something to help us with analyzing how we truly need to plan and see what happened on the particular tickets. The shortfall of custom areas in glance through causes it an abnormal and ambling cycle to endeavor to explore things that have at this point happened that we may need to further develop cycles to get.

    I completely agree with Dolores' comment. I was unable to envision anything better than to have an item from search decision in any case more amazing fragment customization. There is a relative requesting as of now on the neighborhood here as well. I saw where Jonny makes reference to the Advanced Search App and I endeavored it. It seems to add a lot of the value a couple of us need.

    0
  • Rolf Hayes

    Hello, yes would be very useful for us to.  Having 230 organisations and counting in our system but yet we can't see what organisation a ticket falls under in the search view is somewhat limiting.  Please update us when customizable columns in the search view is available.

    0
  • Pat

    Rolf Hayes imagine having 37 k organizations in a system, that would be us!

    1
  • 加藤早織

    Are there any updates?

    We are waiting for it to be offered as a standard feature.

     
    0
  • SMC - Glennie T. Sørensen

    This would be a great and helpful feature !

    0

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