Does Zendesk Support OpenID Connect?
PlannedI have a web application separate from my Zendesk support site. I would like users of the Zendesk support site to be able to access my separate web application. I read that Zendesk supports OAuth 2.0, but that isn't really for authentication. Does Zendesk support the OpenID Connect standard? Can I use Zendesk to authenticate Zendesk users on behalf of another application? (like Google Sign In https://developers.google.com/identity/sign-in/web/sign-in)
-
Hello Caroline Kello
In august 21 you said : We agree that this is a standard that we need to adopt and have OpenID Connect on our 9-month roadmap.
Do you have news about that ? It's an important constraint
Tks a lot
-
First of all, thanks for you feedback and participation through Zendesk Community. My name is Barkha , I have taken over some of the Zendesk Authentication capabilities, and OIDC is part of that. I have emailed you on this topic. Will wait to hear from you. Thanks again.
-
Hi Diego Martin
First of all, thanks for you feedback and participation through Zendesk Community. My name is Barkha , I have taken over some of the Zendesk Authentication capabilities, and OIDC is part of that. I have emailed you on this topic. Will wait to hear from you. Thanks again.
-
What is the state on this? If there has been some progress could you please share your plans and roadmap? If not, explain why you think a widely supported standard is not important to you...
-
One more person waiting for OpenID support here.......
-
@... any updates on the roll out is there an EAP?
-
Thanks a lot for your question, this feature is under consideration, we are working through the early designs.
-
Thanks for your question, OIDC is a crucial part of our roadmap and this feature is under consideration, we are working through early designs. Roadmap wise we are committed to provide best and secure Authentication experiences. In the past few months we have heavily invested in Multiple SSO connections to allow multiple SSO instances to connect to one single Zendesk instance so that your comapny's agents, BPO agents and your end users all can login to Zendesk using SSO. We have recently closed EAP for it and looking forward to its GA. It was a Huge undertaking and many customers are looking forward to it - I would love to show you demo of that if your organization also has similar use case. Besides that we are also committed to enhance user experience for login UIs for Zendesk Native Authentication (UserName/ Password). We appreciate your feedback and engagement through community. Thanks a lot. Please feel free to email me barkha.bhatia@zendesk.com in case you have more questions.
\ -
Any update on this? Looking for this for our set up as we are unable to use any of the others.
Please sign in to leave a comment.
39 Comments