Timestamp in chat transcript in UTC


  • Kate Anderson

    Would be great for the chat transcripts to be in the time zone of the Zendesk user rather than UTC. This is time consuming when transcripts are requested to manually update the time. Looks unprofessional to send in another time zone. 

  • Arpan Nagdeve
    Zendesk Product Manager

    Hello Everyone, 
    We have started looking into this problem, and we intend to remove this inconsistency and align timezones on the transcript. We'll get back with a clear timeline soon on the resolution 


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