Timestamp in chat transcript in UTC

The time stamp used in the chat transcript sent via e-mail is wrong when it's sent in to our Zendesk, causing a lot of confusion.

This is the reply i got from Zendesk helpdesk:

If you are referring to time stamp in the transcript sent via email, it is set to one time zone only which is in UTC +0 for all users. UTC +0 is the time zone where the server for emails are sent from. Apologies if this can't be changed as of the moment.

Can this please be fixed to use our own set timezone ?