Ticket export tool for End-users (Export tickets by organization)
Request: provide a tool for end-users so they can 'export' all their tickets, or their organization's tickets. Especially useful for end-users that are part of a large/active organization.
We would like an option via the UI, where they would be able to select and export to a CSV file on demand. This might include the latest status of an open ticket, the ticket ID, description and and the last update made.
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Hi,
I am throwing my support in here for the ability to export tickets from the Support Portal.
Martin has highlighted some of the key items that would be excellent for a customer to see. Ticket Form would be a major option, as our Ticket Forms can be radically different in the fields available, so having that context in an export would be useful.
Ideally, I would like a customer to be able to export a list of tickets based on the filters / columns they have setup, either in CSV or Excel format. I don't believe the customer should be limited in what fields they can / cannot export.
I will note on dates, Ithink it would useful for the exported dates to be timestamps.
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This is a big issue within my organization. Our previous ticketing system allowed customers to export a list of their tickets so they can do their own reporting and send to other individuals to review and respond.
Moving to Zendesk this is one of the biggest complaints. Our customers who are in implementation cannot export the tickets to other team members who work those issues. We do not allow all users within an organization access to Zendesk so this is a growing issue.
We need our customers to be able to export their tickets for their organization and or their own tickets.
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Has anyone found a marketplace app or written code to export tickets? I really don't think creating a dashboard and scheduling it for every customer is the right approach. There is currently a design flaw with dashboards that if you change an underlying report you need to refresh every dashboard that uses it. Also, you can only scheduled dashboards on the enterprise plan which is a 50% uplift on maintenance, and creates it's own admistrative nightmare of adding users and removing users. Although I think the ladder has been corrected with org tags. I have used SalesForce and other products and this is core functionality on their community. What would be nice is if you could chart the data as well.
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This request has been around for quite a while and is obviously a pain point for many of us who use Zendesk. Can we get an update on when (not if) this will become available so that we can stop wasting our time internally crafting and sending out reports for data that End users can see on the Guide request side but cannot export themselves?
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we really need this as well
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We need this too, We wrote a program using API, but ideally want customers to be self service
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We have gotten several requests for this feature. Our previous ticketing system allowed customers to export a list of their tickets so they can do their own reporting and send to other individuals to review, respond and followup. Must have feature.
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+1 this also. We've had a few customers now wanting something like this.
Something configurable from the admin portal or directly within the org record.
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