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Using Zendesk with External Supportticket-Systems
Answered
Posted Oct 01, 2021
Dear Support,
We are using Zendesk as a Support Ticket system, but what we see is that when we want to communicate with an external supportticket system (not Zendesk), every reaction from this external supportticket-system it comes in as a new ticket. This is not desirable. Becasue we want keep communication in one place.
Can you tell me if this is even possible? Or do you have a Settingsoption to change this?
Hope to hear you.
Frank Biermans
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3 comments
Frank Biermans
Additional info:
External Supportticketsystems such as Freshdesk and Anydesk for example.
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Edwin Schukking
Hi @... - did you already look at solutions like https://zapier.com/apps/freshdesk/integrations/zendesk ?
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Frank Biermans
Hi Edwin,
Thank you for this link. Let's see if this works for me.
Appreciate it.
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