Add Additional 'Advanced' Search capabilites within Zendesk


  • Dave Dyson

    Thanks for the feedback – in case you're not aware, you can use group and marketing (among other keywords) in the search box itself to narrow your results (e.g. requester:"dave dyson"). For more information, see Using Zendesk Support advanced search

  • Jacob Christensen
    Community Moderator

    Just to add to Dave's comment - I do recommend learning at least some of these field-specific search words. However, there's also a free add-on that gives you an interface for advanced search and export capabilities, you may want to check that out and see if that is a better fit for you.

  • George Smith

    Thanks Dave and Jacob, this is Perfect!  The app is exactly what I was looking for.  I have looked through all of the apps several times and didn't even see this one in the list.  Thanks again, I really appreciate it. 


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