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Unable to write in a chat ticket (Workspace Agent mode)
Answered
Posted Sep 23, 2021
The agents can´t write in a whatsapp ticket. They are in workspace agent mode.
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Posted Sep 23, 2021
The agents can´t write in a whatsapp ticket. They are in workspace agent mode.
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1 comment
Adrian Joseph Magboo
Hi Juan!
It looks like the agent hasn't assigned the ticket to himself yet. In Agent Workspace, the agent needs to take the ticket first then submit it as open before they can join and type in the ticket. More details here about answering messages in Agent workspace.
I hope this helps.
Regards,
Adrian
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