Sub categories and specific questions


  • Carsten Falborg
    Zendesk Customer Care

    Hi James

    Can you elaborate? If you have Guide Enterprise you can have 6 levels of categories and sections. Will that help you? Or am I missing something?

  • Ifra Saqlain
    Community Moderator
    Most Engaged Community Member of The Year - 2021

    Hi James Miller, as you explained, you want a category with the sections and a section one of them should have special articles with answered, right?


    So you will have to create a category and then create your sections as you said options and then create your special articles under the sections which is one of the options/sections.

    Or, you meant something else?





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