Is there a Guide plugin that directs customers to exact section of the article based on their search query (similar to Google's search functionality)?

3 Comments

  • Dave Dyson
    Zendesk Community Manager

    Hi Tasneem,

    You can highlight the terms in the summary of the article returned on the search results page using this recipe: Help Center CSS Cookbook, but not within the article page, unfortunately. We don’t have it on the roadmap to add this right now

     

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  • Tasneem Kurtu

    Hi Dave! Thanks for the response.

    Is there a way to set up some type of anchor link? So even if the text doesn't highlight yellow on the landing page, the visitor will be brought to the most relevant section of the doc based on their search query. 

    For example, each of our text formatting in Headings 3 in the Help Centre have unique anchor links. So, on my.helpcentre.com/1203510244#content4, I'm wondering if we can utilize the search function to link to those specific sections? 

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  • Dave Dyson
    Zendesk Community Manager

    Hi Tasneem, unfortunately I don't think there's a way to do that. Would you mind posting your use case in our Feedback on Guide topic, and use this template for format your use case information? Product Feedback Post Template

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