• Trapta Singh

  • July 14, 2021 11:51

  Community Moderator

  Hi @Lefteris Apostolakis

  Try putting the below code at the bottom of your style.css file

  #new_request {
   display: flex;
    width: 100%;
   flex-direction: column;
  }
  
  .form-field ~ .form-field {order: 0;}
  
  /* Replace FIELDID with your custom ID (ex: if your field id is 'request_custom_fields_1500007306061_label' then, replace FIELDID with 1500007306061 ) */
  .form footer,
  .form-field.request_custom_fields_FIELDID {
    order: 1;
  }

  Thanks

• Lefteris Apostolakis

  • July 14, 2021 12:15

  Thanks for the comment @.... The issue is that this default Zendesk CC field does not appear in the list of ticket fields in Support, therefore I don't know its id. Do you perhaps know of a way to find the id of this field?

• Trapta Singh

  • July 14, 2021 13:06

  Community Moderator

  @Lefteris Apostolakis

  You can always do inspect the element to get the id of the element. Take a look at this link to know how to do so: https://www.browserstack.com/guide/inspect-element-in-chrome

  Thanks

• Lefteris Apostolakis

  • August 12, 2021 17:00

  Thanks so much for the tip Trapta. I managed to implement this into out Zendesk portal and it worked like a charm. Thanks a lot again!

• Mikael Bohlin (external)

  • October 13, 2021 07:54

  Hi,

  tried to follow the instructions above, but there is no field id visible for the CC-field.

   

  Lefteris Apostolakis , are you willing to share how you did it ?

   

  Regards

  Mikael

• Amit Singh

  • November 02, 2021 03:43

  Hey Mikael Bohlin (external), not sure if you found the answer yet, hopefully the following helps.

  I figured that the field's name is `request_cc_emails` 

  I used the following CSS, which work pretty good:

  /** Everything else after subject and cc and before footer **/
  .form-field ~ .form-field {order: 5;} 
  
  /** Form Footer at the very bottom **/
  form footer {
  order:10;
  }
  
  /** Set Subject as the first field **/
  div.form-field.request_subject {
  order: 1;
  margin-bottom:5px;
  }
  
  /** Set CC as the second field **/
  div.form-field.request_cc_emails {
  order: 2;
  }

• Raphaël Péguet - Officers.fr

  • December 14, 2022 10:14

  Amit Singh Thank you!!

• Mikael Bohlin (external)

  • February 02, 2023 12:03

  OK, thank you for the feedback. I will test it

• Max

  • October 03, 2023 16:00

  Hello,

  Any update on this topic because it seems like Amit Singh solution doesn't work for me.

  Thanks !

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