Recent searches

No recent searches

Allow .har files to be uploaded via chat

Answered
image avatar

David Noland

Posted Feb 25, 2021

We have recently launched a new product and one of the troubleshooting steps we have is for our customers to obtain a .har (HTTP Archive) file.  In order to upload the file to chat, they have to change the filename and append a .txt to the end and then upload it, and then our technician has to download and rename it back.  This can add an additional ten minutes or more to a given chat interaction.  Allowing the .har file upload would be beneficial in improving the customer experience by not requiring extra steps for the file to be provided.

1

9

9 comments

Date
    image avatar

    David Noland

    Figured this one out with Account > File Sending.

    0

    image avatar

    Nicole Saunders

    Zendesk Community Manager

    Thanks for coming back to share the solution you figured out, David! 

    0

    image avatar

    Apks Club

    Thanks, David for providing the solution. I was facing the same issue and now it is fixed. 

    1

    image avatar

    Rana john

    Thanks a lot David for giving a solution. the issue is fixed now

    1

    image avatar

    Doug Max

    I appreciate the way you describe this solution David, my issue almost resolve thanks to your solution.

    1

    image avatar

    Jesten Clay

    For a beginner like me, it was of a great help David. Thank you so much!

    1

    image avatar

    Muhammad Saleem

    Thanks a lot David for giving a solution. the issue is fixed now

    regard

     

    0

    image avatar

    Abdullah Nasir

    Thanks, David for providing the solution. I was facing the same issue and now it is fixed.

    0

    image avatar

    Sonia Sa

    Thanks, David for providing the solution.I was facing the same issue and now it is fixed. 

     

    0

    Post is closed for comments.

    Didn't find what you're looking for?

    New post