How do I alter column widths please?
Answered
Hi
How do I change the column widths please? I need all of these columns. I need to see all of them at the same time, so having a scroll along the bottom of the screen is not acceptable. When viewing this on my laptop screen, the text is only about 3mm tall!
Thanks in advance ;)
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Hey Paul,
At this time these columns cannot be resized. Our product team is planning some significant improvements around the agent interface but it doesn't look like this is currently under their radar. I'll be sure to pass this feedback along to the appropriate team so they're aware of this need.
Thanks for taking the time to share this with us!
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OK, thanks for getting back to me Brett. :)
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Hello,
It is possible today to change the width of columns in views ?
Thanks in advance,
Best regards,
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Hi Sonia,
Thank you for your question. At the moment, the width cannot be adjusted in Views, and it is the system that detects the proper width based on the subject of the tickets. :(
What can only be adjusted for the Views is what you would like to see (Ex. Requester, Time, etc.) I am sorry if this is not what you expected.
I've taken a look and found the following related discussions about the functionality you are looking for:
Feedback on Changing Column Widths. Thank you for your understanding of this limitation.Cheers,
Blanca | Customer AdvocateChat with our live support!
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Sadly, the link above is dead. I came here hoping to find that it was possible to change column widths as well.
Changing the width of a column based on the contents, and not allowing that to be overridden, is really obnoxious behavior. If we get a ticket with a very long description, or have one organization with a very long name, it pushes the rest of the fields off the screen. I have a 27" monitor, and even resizing my browser window to the entire width of the screen, I'm not able to see all of the fields.
I also really dislike that it means the information available in the new ticket view is constantly changing. Sometimes it's easy to see the SLAs. Sometimes it's a chore.
I'm really surprised that this isn't already a standard feature; it seems like it's just basic good UI principles.
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Found this article on the same topic, but it's been closed. https://support.zendesk.com/hc/en-us/community/posts/4409217055770-Adjust-Column-Width-Using-Drag-and-Drop
As a manager coming to Zendesk from sheets, there are some simple, basic functionality that I'm surprised to see isn't available.
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Hello,
Is this feature request still on the radar?
Thanks
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