• Brett Bowser

  • January 14, 2020 18:09

  Zendesk Community Manager

  Hey Paul,

  At this time these columns cannot be resized. Our product team is planning some significant improvements around the agent interface but it doesn't look like this is currently under their radar. I'll be sure to pass this feedback along to the appropriate team so they're aware of this need.

  Thanks for taking the time to share this with us!

• Paul Wooster

  • January 15, 2020 09:13

  OK, thanks for getting back to me Brett.  :)

• Sonia Richard

  • September 07, 2021 09:09

  Hello,

  It is possible today to change the width of columns in views ? 

  Thanks in advance, 

  Best regards,

• Blanca

  • September 09, 2021 20:27

  Zendesk Customer Care

  Hi Sonia,

  Thank you for your question. At the moment, the width cannot be adjusted in Views, and it is the system that detects the proper width based on the subject of the tickets. :(

  What can only be adjusted for the Views is what you would like to see (Ex. Requester, Time, etc.) I am sorry if this is not what you expected.

  I've taken a look and found the following related discussions about the functionality you are looking for:
  Feedback on Changing Column Widths. Thank you for your understanding of this limitation.

  Cheers,
  Blanca | Customer Advocate

  Chat with our live support!

  https://support.zendesk.com/hc/en-us

• Amy Martindale

  • February 01, 2022 15:17

  Sadly, the link above is dead. I came here hoping to find that it was possible to change column widths as well. 

  Changing the width of a column based on the contents, and not allowing that to be overridden, is really obnoxious behavior. If we get a ticket with a very long description, or have one organization with a very long name, it pushes the rest of the fields off the screen. I have a 27" monitor, and even resizing my browser window to the entire width of the screen, I'm not able to see all of the fields.

  I also really dislike that it means the information available in the new ticket view is constantly changing. Sometimes it's easy to see the SLAs. Sometimes it's a chore.

  I'm really surprised that this isn't already a standard feature; it seems like it's just basic good UI principles.

• Marina

  • February 02, 2022 21:28

  Found this article on the same topic, but it's been closed. https://support.zendesk.com/hc/en-us/community/posts/4409217055770-Adjust-Column-Width-Using-Drag-and-Drop 

  As a manager coming to Zendesk from sheets, there are some simple, basic functionality that I'm surprised to see isn't available. 

• Sami Cokar

  • May 31, 2022 22:20

  Hello,
  Is this feature request still on the radar?
  Thanks

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