• Brett Bowser

  • January 14, 2020 18:09

  Zendesk Community Manager

  Hey Paul,

  At this time these columns cannot be resized. Our product team is planning some significant improvements around the agent interface but it doesn't look like this is currently under their radar. I'll be sure to pass this feedback along to the appropriate team so they're aware of this need.

  Thanks for taking the time to share this with us!

• Paul Wooster

  • January 15, 2020 09:13

  OK, thanks for getting back to me Brett.  :)

• Sonia Richard

  • September 07, 2021 09:09

  Hello,

  It is possible today to change the width of columns in views ? 

  Thanks in advance, 

  Best regards,

• Blanca

  • September 09, 2021 20:27

  Zendesk Customer Care

  Hi Sonia,

  Thank you for your question. At the moment, the width cannot be adjusted in Views, and it is the system that detects the proper width based on the subject of the tickets. :(

  What can only be adjusted for the Views is what you would like to see (Ex. Requester, Time, etc.) I am sorry if this is not what you expected.

  I've taken a look and found the following related discussions about the functionality you are looking for:
  Feedback on Changing Column Widths. Thank you for your understanding of this limitation.

  Cheers,
  Blanca | Customer Advocate

  Chat with our live support!

  https://support.zendesk.com/hc/en-us

• Amy Martindale

  • February 01, 2022 15:17

  Sadly, the link above is dead. I came here hoping to find that it was possible to change column widths as well. 

  Changing the width of a column based on the contents, and not allowing that to be overridden, is really obnoxious behavior. If we get a ticket with a very long description, or have one organization with a very long name, it pushes the rest of the fields off the screen. I have a 27" monitor, and even resizing my browser window to the entire width of the screen, I'm not able to see all of the fields.

  I also really dislike that it means the information available in the new ticket view is constantly changing. Sometimes it's easy to see the SLAs. Sometimes it's a chore.

  I'm really surprised that this isn't already a standard feature; it seems like it's just basic good UI principles.

• Marina

  • February 02, 2022 21:28

  Found this article on the same topic, but it's been closed. https://support.zendesk.com/hc/en-us/community/posts/4409217055770-Adjust-Column-Width-Using-Drag-and-Drop 

  As a manager coming to Zendesk from sheets, there are some simple, basic functionality that I'm surprised to see isn't available. 

• Sami Cokar

  • May 31, 2022 22:20

  Hello,
  Is this feature request still on the radar?
  Thanks

• Markus Schulz

  • August 24, 2022 05:36

  My Agents have the same issue. Sometimes we have customers with quite long company names and this causes to the fact that in some cases Important information is not immediately apparent. This is really annoying when you have to work quickly.

  Please implement such a feature based on percentage values in relation to the screen width and allow the Agent to manupulate the width of the column in the view itself.

• Mathias Lakshøj-Hansen

  • October 10, 2022 12:58

  We've run into this "issue" a couple of times as well.
  About once a month we recieve several hundred automated tickets.
  They only differ in the end of the subject and we can't see it in our personal views.
  We can make another view but that would only solve the part of the automated tickets.
  
  When we run into tickets with a somewhat long but descriptive subject, or when the automated tickets becomes real tickets, it can be hard to see which is which.
  
  For us it would be fine if it was the specific view that you choose the column width in via the Admin center. But it would be nice to be able to choose as an agent as well.

• Harper Dane

  • December 14, 2022 13:28

  We would really like to be able to adjust our column widths as well, or at least be able to define a max character limit for each column in a View.

  We receive some automated emails with End User names from random-generated email addresses. This results in Requester names such as:  Question-6ge186889861bc2add27a4c37c929ed230d15533

  With just 1 requester like this in our queue, it pushes over all of the other content we need to see in the View for all 30 tickets on the page, and makes triage a headache. Talk about one bad apple spoiling the bunch.

  We receive several of these emails daily and any given encrypted address is only ever used for 1 email thread, so editing the End User names is not practical. We would rather simply limit columns in Views to displaying just the first 20 characters or so, to prevent them from automatically re-sizing to outrageous lengths.

  If defining a max character length, we would want to be able to do that per column — for example, I may only want to see a max of 15 characters for Requester, but I may need to see 25 or so for the Subject line column. 

• Simileoluwa Afolabi Jombo

  • January 24, 2023 12:38

  Agree with all the feedback above. This really seems like a basic feature and it'll be very helpful in ensuring insights are cleaner/easier to read.

• TAX - ADM Zendesk

  • February 02, 2023 19:50

  Fixed field width made some fields useless because they won't show all the content. This is a very basic feature and needs to be implemented. Several other extremely basic platforms I've worked with have this option.

• Fabien BONHOMME

  • March 10, 2023 13:41

  Hi, here we need "organization" field wider.

Please sign in to leave a comment.